Terms and Conditions

These terms and conditions set the rules for accessing and using Tenex Casino’s website, your player account, the games, promotions, and any related services we provide (together, the “Services”).

By visiting the site, creating an account, depositing, playing, or using any part of the Services, you agree to follow these conditions of use. If you do not agree, please do not use the Services.

This page is designed to be clear and practical. It explains key rights, restrictions, and responsibilities so you know what to expect when playing at Tenex Casino.

Who Can Use Tenex Casino (Adults Only)

Tenex Casino is intended for adults only. You must be at least the legal gambling age in your jurisdiction (and in any case not under 18) to register and play.

It is your responsibility to make sure that online gambling is legal where you are located and that you are allowed to use our Services. We may restrict or block access in certain countries or regions, and some features (including promotions and payment methods) may not be available everywhere.

Registering an Account: Keep It Accurate and Personal

To use the Services, you may need to create a player account. When you register, you agree that:

• The information you provide is accurate, current, and belongs to you.
• Your account is registered in your real name and for your personal use.
• You will update your details if something changes (such as email, address, or payment information).

We generally allow only the number of accounts we consider reasonable and permitted under our platform rules. Creating multiple accounts to gain an advantage (for example, to claim promotions more than once) is not allowed and may lead to restrictions on the account(s).

Verification Checks (KYC): Why We Ask and What We May Request

To protect players and meet regulatory and security obligations, Tenex Casino may ask you to verify account details at any time. This can include checks to confirm:

• Identity and age
• Address or country of residence
• Ownership of a payment method (card, wallet, or crypto address where applicable)
• Source of funds or other information required to keep the platform safe

Verification may be required before withdrawals are approved, when account activity changes, or when we detect unusual patterns. If requested documents are not provided within a reasonable time, we may limit certain actions (such as withdrawals or bonus eligibility) until verification is completed.

Player Account Use: Security, Passwords, and Shared Access

You are responsible for keeping your login details confidential and for all activity that occurs through your account.

Your account is personal. It may not be shared, transferred, sold, or used by anyone else, and you may not use the Services on behalf of another person. If you believe someone has accessed your account, contact us as soon as possible so we can help secure it.

Deposits, Withdrawals, and Account Balances

Tenex Casino supports multiple payment methods, which may include Visa, MasterCard, and cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), and Tether (USDT). Availability, processing times, fees (if any), and limits can vary by location, payment provider, and internal security checks.

Withdrawals are subject to review before approval. This may include verification, security screening, and checks related to responsible play and fraud prevention. In some cases, we may request additional information to confirm that withdrawals are being sent to an account or wallet you control.

Your account may display separate balances for real money and bonus funds, depending on the promotion you are using. If there is a discrepancy caused by an obvious error or technical issue, we may correct the balance in line with the “Errors and technical issues” section below.

Bonuses and Promotions: Extra Rules Apply

Promotions at Tenex Casino (including deposit matches, free spins, cashback, and prize features) often come with additional bonus terms. Those promotion-specific rules apply alongside these service terms.

Common bonus conditions can include eligibility requirements, wagering requirements, time limits, game restrictions, max bet limits while a bonus is active, and maximum cashout rules. For example, some offers may:

• Apply wagering requirements to the bonus amount and/or deposit
• Count slots at a higher contribution rate than table games
• Exclude certain game categories (such as some live dealer titles) from wagering
• Require opt-in or a promo code for certain regions
• Limit bonus winnings that can be converted to withdrawable funds

Important practical points that may apply to Tenex Casino promotions: only one bonus may be active at a time, and withdrawals during an active promotion may void remaining bonus funds and related bonus winnings where the promotion rules specify forfeiture on withdrawal.

Promotions may also be restricted in certain countries. For example, some bonus offers may not be available to players located in the United States, the United Kingdom, or France. Always check the promotion’s own terms before participating.

Game Access and Platform Availability

We aim to provide a reliable service experience, but games and features may not always be available. Access can vary due to:

• Your location and local restrictions
• Device compatibility and browser/app performance
• Scheduled maintenance or platform updates
• Game studio changes, provider availability, or technical issues

We may add, remove, suspend, or limit games, promotions, and platform features at any time, including for compliance, security, fairness, or operational reasons. We do not promise that any specific game, feature, payment method, or promotion will be continuously available.

Fair Play Standards: What’s Not Allowed

Using Tenex Casino means playing fairly and respecting the platform rules. You agree not to misuse the Services, including by:

• Providing false information or impersonating someone else
• Engaging in fraud, payment abuse, or chargeback abuse
• Colluding with other players or using coordinated play to gain an unfair advantage
• Manipulating promotions (including bonus abuse or multi-account behavior)
• Using unauthorized software, bots, scripts, or automated play methods
• Attempting to exploit errors, glitches, or gameplay malfunctions
• Allowing another person to access or use your account

If you notice a bug or error, you should stop using the affected feature and report it to support rather than attempting to benefit from it.

When Tenex Casino May Restrict Service or Close an Account

To keep the platform safe and fair, Tenex Casino may take reasonable action where we believe the rules have been broken or where account risks must be assessed. Depending on the situation, this can include: limiting access to certain features, pausing a transaction for review, removing promotion eligibility, suspending bonus funds, or closing an account.

Typical reasons include incomplete verification, suspected fraud, duplicate accounts, prohibited behavior, or attempts to exploit promotions or errors. We aim to handle these situations in a balanced way and to apply checks that match the circumstances.

Errors, Miscalculations, and Technical Problems

From time to time, the site may display incorrect information due to technical issues - such as a wrong balance, incorrect bonus crediting, mispriced features, game interruptions, or system malfunctions.

If an obvious error occurs, Tenex Casino may correct it and address the effects of the issue in a fair and reasonable manner. This can include voiding bets or game rounds that were impacted by a malfunction, adjusting balances that were credited incorrectly, or restoring the account to the position it would have been in without the error.

Responsible Gaming: Keep Play in Control

Gambling should be treated as entertainment, not a way to make money. If play stops feeling fun or starts to feel difficult to manage, we encourage you to use responsible gaming tools and limits where available, and to seek support when needed. You can also review our guidance on the Responsible Gaming page.

Intellectual Property and Permitted Use

The Tenex Casino website, including its design, branding, text, graphics, and software elements, is owned by Tenex Casino or used under license.

You may use the site for personal, non-commercial purposes only. You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit any part of the site or its content without written permission.

Third-Party Game Studios, Payment Providers, and Linked Services

Some parts of the Services rely on third-party providers, including game studios and payment processors. This means certain features can be affected by external availability, technical limitations, or provider maintenance.

Where the site links to third-party services or content, those services may have their own terms and policies. Tenex Casino is not responsible for third-party platforms outside our control, but we work to partner with reputable providers and maintain a stable player experience.

Liability Limits in Plain Language

Tenex Casino works to operate a secure, stable platform, but we are not responsible for losses or damages caused by factors outside our reasonable control. This may include: device or connection issues, user error, unsupported browsers, third-party service failures, interruptions due to maintenance, or events such as natural disasters or broader infrastructure outages.

Nothing in these site terms is intended to limit any rights that cannot be excluded under applicable law.

“As Is” and “As Available” Service

The Services are provided on an “as is” and “as available” basis. This means we cannot guarantee uninterrupted access, constant availability of every feature, or error-free operation at all times. We will, however, make reasonable efforts to keep the platform running smoothly and to address issues when they arise.

Updates to These Conditions of Use

We may update these terms from time to time to reflect changes to the Services, security practices, legal requirements, or operational needs. The latest version published on the site will apply from the date it is posted, unless otherwise stated.

We recommend reviewing this page periodically, especially before making a deposit or joining a promotion.

Related Policies You Should Review

Depending on how you use the Services, additional policies may apply. Please review any relevant pages posted on the site, such as the Privacy Policy, Cookie Policy, Bonus Terms, and any AML/KYC-related guidance where available. These documents help explain how your data is handled, how promotions work, and what checks may be required.

Contact Tenex Casino Support

If you have questions about these site terms, your account, or how the Services work, you can contact our support team:

• Email: support@tenexcasino.io
• Live chat: available on the site
• FAQ: available on the site

Using Tenex Casino comes with shared responsibilities - we provide the platform and rules, and players agree to use the Services fairly and within the account rules. By continuing to access or use the site, you confirm your acceptance of these terms and any updates posted here.