FAQ

Creating an account is quick. Click the registration button on the site, enter your email, choose a password, and provide basic personal details. After that you’ll receive a confirmation email — verify your address to activate key features and any registration rewards. Provide accurate information; mismatches during verification can delay withdrawals. If you want to start funding your account immediately, confirm your email first so deposit bonuses tied to new accounts can be applied automatically.

Tenex Casino offers a 100% Welcome Deposit Bonus up to 500 USDT on your first qualifying deposit. The welcome bonus requires a minimum deposit of 10 USDT and carries wagering requirements of 25x on the deposit amount. Bonuses are credited automatically after a qualifying deposit and expire after 30 days. There’s also a 50% reload bonus (up to 250 USDT) with a 20x wagering requirement for qualifying reloads. Slots contribute 100% toward wagering unless stated otherwise. Be aware of max bet limits during wagering (10 USDT for the welcome bonus, 20 USDT for reloads), and read the promo terms to avoid unintended rule violations. For our full promotional lineup and active offers, check the promotions page.

Tenex provides a No Deposit Bonus for new players: a 10 USD bonus specifically for the Gates of Olympus slot, activated upon registration and email verification. Winnings from this no-deposit bonus are subject to a 30x wagering requirement and the bonus expires after 7 days. No-code activation is typical — the bonus is applied after you verify your email. Always check the promotion terms for eligibility and country restrictions.

You can deposit and withdraw using major cryptocurrencies and card networks. Supported methods include Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Visa, and MasterCard. Tenex supports balances in Bitcoin, Ethereum, Tether, and USD. Deposits are usually credited quickly for crypto and card payments; withdrawal times depend on method and verification status. Make sure your withdrawal destination matches the original deposit method where required. Fees and processing times vary by method and can be viewed in the cashier; contact support if you see unexpected delays.

Wagering requirements are the number of times you must wager qualifying funds before bonus-related winnings become withdrawable. For example, the Welcome Bonus requires 25x wagering on the deposit amount — if you deposit 20 USDT and get a 20 USDT bonus, the wagering requirement is calculated on the deposit (20 USDT × 25 = 500 USDT). Only eligible games (slots 100% contribution) or contribution rates listed in the bonus terms count toward the requirement. Bonuses at Tenex are generally non-sticky, meaning the deposit is what’s wagered and bonus funds are separate; consult the full bonus terms for precise calculations.

Yes. To protect fair play, Tenex applies maximum bet limits during wagering: 10 USDT max bet for the welcome bonus and 20 USDT for many reload bonuses. Placing bets above allowed limits can lead to bonus voidance. Bonus funds also expire after the promo validity period (commonly 30 days). Avoid using multiple accounts or VPNs to bypass restrictions — bonus abuse can result in suspension or forfeiture of funds.

Yes. Tenex Casino is optimized for mobile browsers and many modern devices, so you can access games from phones and tablets without a separate app. If you prefer an app-like experience, check your device store or the site for any available mobile downloads. If a game doesn’t load, try updating your browser, clearing cache, or switching devices. For persistent technical issues, our support team can help diagnose device-specific problems.

Tenex features a wide range of slots, table games, live casino options, and specialty titles from leading providers such as NetEnt, Pragmatic Play, Yggdrasil, Microgaming, Betsoft, BGaming, Big Time Gaming, and many more. The catalog spans classic slots, modern mechanics, and live dealer tables. To browse the full list of suppliers and game titles, visit our games page.

Tenex operates under industry-standard regulation and enforces strict compliance with licensing and local gambling laws. Availability depends on your jurisdiction — some countries are restricted (including the United States, United Kingdom, Germany, Spain, France, and others listed in our policy). If you’re unsure about legality where you live, consult local regulations or reach out to support for clarification. Country-specific restrictions and eligibility are detailed in the terms and conditions.

Verification usually requires a government-issued ID (passport, driver’s license, or national ID), proof of address (utility bill or bank statement dated within the last three months), and sometimes a selfie with your ID for identity confirmation. Processing times vary but verification is typically completed within 24–72 hours after you submit clear documents. Completing KYC promptly speeds up withdrawals and reduces the chance of holds on your account.

Your data and funds are protected with industry-standard security measures, including encrypted connections and secure payment processing. Multi-factor authentication may be available to add an extra layer of account protection. Tenex follows privacy and data-handling procedures to keep personal information confidential; details are available in the privacy policy and terms.

Tenex offers multiple support channels: consult this FAQ first, use live chat for fast responses, or email support@tenexcasino.io for detailed queries. Our support team is trained to help with payments, verification, game issues, and responsible gambling tools. For immediate help, open live chat via the site or submit an email with screenshots and transaction IDs where relevant. For direct assistance, visit our support page.