Support
At Tenex Casino we make support simple and human. Whether you need help with a deposit, a withdrawal, bonus conditions, or a technical hiccup during a big moment, our team is standing by to sort it out quickly and clearly. Reach us the way that suits you best — live chat, email, or phone — and get the solution that keeps you playing with confidence.
Live chat — instant answers, real people
Our live chat is the quickest route to help. Available 24/7, it connects you to a trained agent in moments — typical wait times are under a minute during normal hours. Use chat for urgent issues like login trouble, game errors, or on-the-spot verification questions; agents can guide you step-by-step and escalate cases when needed.
Email support — detailed help with a fast turnaround
Prefer email? Send a message to support@tenexcasino.io and expect a helpful reply, usually within 24 hours and often much sooner. Email is ideal for sharing documents, screenshots, or transaction details that need careful review. If you’re asking about bonuses, wager calculations, or payout timelines, our replies include clear next steps so you know exactly what to expect.
Phone help and callback options for personal service
If you want to talk things through, phone support is available. If a direct number isn’t convenient, request a callback through live chat and we’ll ring you back — typically within minutes. Phone conversations are great for complex account matters or when you’d like a hands-on walkthrough.
Instant answers in our FAQ and Help Center
Before contacting support you may find the answer immediately in our FAQ section. The Help Center covers deposits and withdrawals, bonus rules and wagering contributions, account verification (KYC), game rules, and technical troubleshooting. It’s organized for quick scanning so you can get back to the games faster.
Fast resolution for payments and crypto issues
We support both crypto and fiat transactions — including Bitcoin, Ethereum, Tether, MasterCard, and Visa — and our payments team is experienced with confirmation times, exchange details, and security checks. If a deposit or withdrawal is delayed, share your transaction ID and a support agent will investigate promptly and keep you updated until it’s resolved.
Knowledgeable, respectful support you can trust
Every agent on our team receives training on account safety, payment procedures, and bonus policies. We handle sensitive information with care and follow strict privacy practices when reviewing documents. If a problem requires escalation, a specialist will take over and keep you informed until it’s closed.
How to get the fastest outcome
When you contact us, include your account ID, a clear description of the issue, and any relevant screenshots or transaction IDs. That helps us act immediately and reduce back-and-forth. If a promotion or bonus deadline is approaching, tell the agent right away — we prioritize urgent cases to protect your eligible rewards.
If you want a quick overview of Tenex Casino features and offers while you’re here, check our Tenex Casino review for essentials and details about welcome promotions. We’re here round-the-clock to support your play — reach out anytime and we’ll handle the rest.